At Kooliz, we strive to provide a smooth and satisfactory shopping experience. Please review our policy below to understand how returns, refunds, cancellations, and exchanges are handled.
Return & Replacement Process
Step 1:
If you receive an incorrect, expired, or damaged product, raise a return or replacement request within:
7 days of delivery for incorrect or expired items
2 days of delivery for damaged or missing items
You can submit your request by:
Using our Contact Form
Or emailing your order and contact details to support@kooliz.in
Step 2:
Our team will review your request within 2 working days.
Step 3:
If approved, we will arrange a pickup through our courier partner.
Step 4:
Once the returned product is received and verified at our warehouse, we will initiate a replacement/exchange or refund, based on stock availability.
Replacement Delivery Timeline
After approval and pickup, replacement/exchange orders are dispatched within 2–4 business days.
Delivery typically takes 3–7 business days from dispatch, depending on your location.
Eligible Return/Replacement Conditions
We accept return or replacement requests in the following cases:
Wrong product delivered
Expired product received
Product is physically damaged or tampered
Packaging is compromised
Missing items in the shipment
Return/Replacement Not Accepted If
We do not accept returns or replacements in the following cases:
Product has been used, opened, or altered
Original packaging (labels, tags, mono cartons, etc.) is missing
Return request is raised after 7 days of delivery
Damaged/missing items are reported after 2 days of delivery
Return Processing
Pickup will be arranged within 5–7 business days after your return request is approved
The returned item will undergo a quality check at our warehouse
If approved, we will initiate a refund or replacement as per your preference
Order Cancellations
Orders can be canceled from the Order Details page under your My Account section
You can cancel an order any time before it is shipped
Once an order is marked as “Shipped,” cancellation may not be possible. However, you can still return it after delivery following our return policy
Refund Process
Prepaid Orders: Refunds will be credited to the original payment method within 3–5 working days
Cash on Delivery Orders: Please provide your bank account details for a secure refund process
Refund Timelines
Canceled Orders: Refunds processed within 3–5 working days
Returned Products: Refunds are initiated once the product passes the quality check
The complete return and refund cycle usually takes 7–10 days from the pickup date
Partial Returns
Yes, partial returns are allowed. You can return eligible items within 7 days of delivery, even if they were part of a larger order.
Need Help?
For any return or refund-related questions, contact our customer support team:
📧 Email: support@kooliz.in
📞 Phone: +91-