At Kooliz, we strive to provide a smooth and satisfactory shopping experience. Please review our policy below to understand how returns, refunds, cancellations, and exchanges are handled.
Return & Replacement Process
Step 1
If you receive an incorrect, expired, or damaged product, raise a return or replacement request within 7 days of delivery for incorrect or expired items, or within 2 days of delivery for damaged or missing items.
You can submit your request using our Contact Form or by emailing your order and contact details to support@kooliz.in.
Step 2
Our team will review your request within 2 working days.
Step 3
If approved, we will arrange a pickup through our courier partner.
Step 4
Once the returned product is received and verified at our warehouse, we will initiate a replacement, exchange, or refund based on stock availability.
Replacement Delivery Timeline
After approval and pickup, replacement or exchange orders are dispatched within 2–4 business days. Delivery typically takes 3–7 business days from dispatch, depending on your location.
Eligible Return & Replacement Conditions
We accept return or replacement requests if the wrong product is delivered, an expired product is received, the product is physically damaged or tampered with, the packaging is compromised, or items are missing from the shipment.
Return & Replacement Not Accepted If
Returns or replacements will not be accepted if the product has been used, opened, or altered, if the original packaging including labels, tags, or mono cartons is missing, if the return request is raised after 7 days of delivery, or if damaged or missing items are reported after 2 days of delivery.
Return Processing
Pickup will be arranged within 5–7 business days after your return request is approved. The returned item will undergo a quality check at our warehouse. If approved, we will initiate a refund or replacement as per your preference.
Order Cancellations
Orders can be canceled from the Order Details page under your My Account section. You can cancel an order any time before it is shipped. Once an order is marked as “Shipped,” cancellation may not be possible. However, you can still return it after delivery by following our return policy.
Refund Process
For prepaid orders, refunds will be credited to the original payment method within 3–5 working days. For Cash on Delivery orders, you will need to provide your bank account details for a secure refund process.
Refund Timelines
Refunds for canceled orders are processed within 3–5 working days. Refunds for returned products are initiated once the product passes the quality check. The complete return and refund cycle usually takes 7–10 days from the pickup date.
Partial Returns
Partial returns are allowed. You can return eligible items within 7 days of delivery, even if they were part of a larger order.
Need Help?
For any return or refund-related questions, contact our customer support team.
Email: support@kooliz.in
Phone: +91-8505976091