At Kooliz, we understand that timely and secure delivery is an essential part of your shopping experience. This Shipment & Delivery Policy provides information about our order processing, shipping, tracking, delivery charges, and customer support to ensure transparency and customer satisfaction.
1. Order Processing Time
Once your order is successfully placed, our team will begin processing it promptly. Orders are typically processed within 1–2 business days. During this period, we may verify your payment details, confirm your order, prepare the products, and package the items for shipment.
Processing times may vary depending on product availability, order volume, payment verification, or other circumstances beyond our reasonable control.
2. Shipping Methods
We offer different shipping options depending on the delivery destination and availability. Available shipping methods and applicable charges will be displayed during the checkout process.
Standard Shipping: Estimated delivery is within 5–7 business days after the order has been processed and dispatched.
Expedited Shipping: Faster delivery options may be available for eligible locations. The applicable delivery timeline and shipping charges will be displayed at checkout.
Express Shipping: Express delivery may be available for selected locations and products. The applicable delivery timeline and charges will be provided during checkout.
Please note that estimated delivery times are indicative and may vary due to factors such as weather conditions, courier delays, public holidays, remote delivery locations, or other circumstances beyond our control.
3. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your shipment details. Where tracking is available, the email will include a tracking number and a link through which you can track the status of your shipment.
Tracking information may take some time to become active after the order has been handed over to the delivery partner. You can use the tracking information to monitor your shipment from dispatch until delivery.
4. Shipping Costs
Shipping charges are calculated based on factors such as the selected shipping method, delivery destination, order details, and applicable service charges.
The applicable shipping charges will be displayed during checkout before you complete your order. By placing an order, you acknowledge and agree to the applicable shipping charges displayed at checkout.
5. Delivery Partners
We work with reliable and trusted courier and logistics service providers to deliver orders to our customers. Our delivery partners are selected based on factors including service quality, reliability, efficiency, and delivery coverage.
Once an order has been handed over to the applicable delivery partner, delivery will be subject to the courier’s operational processes and delivery timelines.
6. Delivery Delays
While we make reasonable efforts to ensure that orders are delivered within the estimated delivery period, delivery delays may occasionally occur due to circumstances beyond our control.
Such circumstances may include adverse weather conditions, natural disasters, public holidays, transportation disruptions, courier service delays, incorrect or incomplete delivery information, remote delivery locations, or other unforeseen circumstances.
In the event of a significant delay, we will make reasonable efforts to assist you and provide available information regarding the status of your shipment.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete shipping information at the time of placing an order. This includes the recipient’s name, address, phone number, postal code, and any other information required for successful delivery.
Kooliz shall not be responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.
8. Customer Support
If you have any questions, concerns, or require assistance regarding your order or delivery, you may contact our customer support team.
Email: support@kooliz.in
Contact: +91-9217415581
Please update the contact number with the final customer support number before publishing this policy.
9. Company Details
Company Name: INCHBOX INDIA PRIVATE LIMITED
Registered Address: THIRD FLOOR, F-6, PVT NO.305, LOTUS TOWER, 00, Vijay Block, Laxmi Nagar, New Delhi, East Delhi, Delhi – 110092.
Email: support@kooliz.in
Contact: +91-9217415581